Marijn Janssen

Governments are increasingly using games for civic engagement, decision making, and education. Serious gaming is a type of game that has often been advocated as a means for...

The goal is to develop an evaluation framework for the quality of governance (QoG) and to evaluate the impact of government digitalization on the QoG for Indonesia. The study...

Citizen engagement with open government data (OGD) can enhance the effectiveness of governments and improve not only the quality of public policy making but also public services...

Corruption might occur in many places within the government. Information and Communication Technology (ICT) can be used to create a more open and transparent government enabling...

Citizen engagement with open government data (OGD) can enhance the effectiveness of governments and improve not only the quality of public policy making but also public services...

Governments are increasingly using games for civic engagement, decision making, and education. Serious gaming is a type of game that has often been advocated as a means for...

Smart cities have attracted an extensive and emerging interest from both science and industry with an increasing number of international examples emerging from all over the...

Smart cities have attracted an extensive and emerging interest from both science and industry with an increasing number of international examples emerging from all over the...

An increasing number of initiatives have emerged around the world to help facilitate data sharing and collaborations to leverage different sources of data to address societal...

Smart cities have been heralded for improving traffic management by utilizing data for making better traffic management decisions. Multi-sided platforms collect data from sensors...

Collaboration between government, the private sector and citizens is deemed critical to further improve the quality and effectiveness of public services. However, the stage...

Smart cities have attracted an extensive and emerging interest from both science and industry with an increasing number of international examples emerging from all over the...

Governments are increasingly opening their datasets, allowing use. Drawing on a multi-method approach, this paper develops a framework for identifying factors influencing the...

Governments are increasingly opening their datasets, allowing use. Drawing on a multi-method approach, this paper develops a framework for identifying factors influencing the...

The International Journal of Public Administration in the Digital Age (IJPADA) seeks to examine both the impact of information technology (IT) on public and nonprofit...

Law-making is inextricably bound up with the developments of e-government. Yet translating legislation into administrative processes and services has been extremely complex...

Software agents and rules are both used for creating flexibility. Exchanging rules between Semantic Web and agents can ensure consistency in rules and support easy updating and...

Companies are required by law to report all kinds of information to various public agencies. Since most public agencies are autonomous and define their information demands...

Driven by the rising customer expectations and decreasing budgets, organizations are searching for means to improve service encounters with their citizens and businesses....

Effective digital government infrastructures are needed to support the policy and strategy of governments. ICT Infrastructures provide generic functionalities that are shared and...

Software agents and rules are both used for creating flexibility. Exchanging rules between Semantic Web and agents can ensure consistency in rules and support easy updating and...

Systems like large technical and operational networks are necessary in modern societies, yet they are costly and time-consuming to develop. Instead of countries and organizations...

For decades, information systems have been designed for controlling and managing business processes. In the past, these systems were often monolithic in nature and not made for...

Organizational collaborate more and more in organizational networks to remain competitive. New systems can be created by assembling a set of elementary services provided by...

ICT enables business-to-government (b-to-g) information exchange, which can be used to enhance control and compliance by businesses. However, sharing information can cause...

This Foreword is included in the book Adoption, Usage, and Global Impact of Broadband Technologies: Diffusion, Practice and Policy.

The handling of subsidy applications typically crosses several departments and organizations, each of them having their own heterogeneous applications and processes. As such, the...

Public organizations are moving away from their practice to supply common, non-electronic services by becoming more demand-driven and orientating on e-service delivery. The...

The advent and widespread use of the Internet enables governments to connect directly to citizens and businesses. This results in a decrease of the transaction costs and a...

Organizations increasingly cooperate in organizational networks to remain competitive. Electronic intermediaries can provide all kinds of e-services to support the creation and...

Software agents and rules are both used for creating flexibility. Exchanging rules between Semantic Web and agents can ensure consistency in rules and support easy updating and...

Companies are required by law to report all kinds of information to various public agencies. Since most public agencies are autonomous and define their information demands...

In a global economy, organizations are increasingly geographically dispersed, which means that the coordination process becomes increasingly complex and information-intensive....

Organizations increasingly cooperate in organizational networks. Electronic intermediaries can provide all kinds of e-services to support the creation and management of such...

For decades, information systems have been designed for controlling and managing business processes. In the past, these systems were often monolithic in nature and not made for...

Organizational collaborate more and more in organizational networks to remain competitive. New systems can be created by assembling a set of elementary services provided by...

Organizations increasingly cooperate in organizational networks. Electronic intermediaries can provide all kinds of e-services to support the creation and management of such...

This Foreword is included in the book E-Government Development and Diffusion: Inhibitors and Facilitators of Digital Democracy.

E-government has evolved from basic information provisioning to more integrated service offerings enabling citizen-centric services. The Handbook of Research on ICT-Enabled...

Organizations increasingly cooperate in organizational networks. Electronic intermediaries can provide all kinds of e-services to support the creation and management of such...

The advent of e-government and the use of the Internet to connect governments to citizens and businesses have resulted into direct contact between government agencies and their...

The ambition of the Dutch government is to create a demand-driven government by means of effective use of information and communication technology. This requires not only public...

Stimulated by the need to reduce cost and improve service provisioning and client involvement at the same time, the concept of business models has gained attention in the...

Today, the services industry provides the majority of all jobs in Western countries, and services tend to be delivered more and more using the Internet. The service economy is...

This chapter presents a set of critical choices for initiating a Shared Service Center (SSC) in a large public organization and the management of the transformation process...

Whilst the concept of business model has become popular in the networked economy, unexplored is whether it is equally applicable to e-government, which emphasizes cross-agency...

Traditionally, government agencies are organized vertically around functional structures and there are almost no processes spanning departments and agencies. In such an...

In response to the demand for better service provisioning, governments from all over the world are looking for technologies to automate their cross-agency processes. This chapter...

A big challenge for governments all over the world is to deliver secure, reliable, transparent and accountable services to their citizens and businesses. Effective and efficient...

In this article, collaboration methods and tools are discussed for supporting multiple expert judgement issues. First, an overview of ORM will be provided by discussing the main...

Stimulated by recent advances in information and communication technology, and in their continuous pursuit for ways to reduce costs while at the same time improving customer...

Traditionally, government agencies are organized vertically around functional structures and there are almost no processes spanning departments and agencies. In such an...

Whilst the concept of business model has become popular in the networked economy, unexplored is whether it is equally applicable to e-government, which emphasizes cross-agency...

In response to the demand for better service provisioning, governments from all over the world are looking for technologies to automate their cross-agency processes. This chapter...

A big challenge for governments all over the world is to deliver secure, reliable, transparent and accountable services to their citizens and businesses. Effective and efficient...

The world today is witnessing a growing interest in conducting supply chain business processes electronically. Different supporting technologies are emerging, and many are...

Information and communication technology (ICT) is applied to support the creation of electronic markets (e-markets). Electronic data interchange (EDI) is the exchange of...

Service-oriented enterprise architectures have gained considerable attention of politicians and public servants as a solution for designing new applications and leveraging...

Developments in Information and Communication Technology (ICT) enable information systems to intermediate between sellers and buyers in electronic markets (e-markets). A business...