MLA
Gortmaker, Jeffrey, and Marijn Janssen. "Automating Governmental Cross-Agency Processes Using Web Service Orchestration: A Gap Analysis." Electronic Government: Concepts, Methodologies, Tools, and Applications, edited by Ari-Veikko Anttiroiko, IGI Global, 2008, pp. 2337-2347. https://doi.org/10.4018/978-1-59904-947-2.ch174
APA
Gortmaker, J. & Janssen, M. (2008). Automating Governmental Cross-Agency Processes Using Web Service Orchestration: A Gap Analysis. In A. Anttiroiko (Ed.), Electronic Government: Concepts, Methodologies, Tools, and Applications (pp. 2337-2347). IGI Global. https://doi.org/10.4018/978-1-59904-947-2.ch174
Chicago
Gortmaker, Jeffrey, and Marijn Janssen. "Automating Governmental Cross-Agency Processes Using Web Service Orchestration: A Gap Analysis." In Electronic Government: Concepts, Methodologies, Tools, and Applications, edited by Ari-Veikko Anttiroiko, 2337-2347. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-947-2.ch174
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