"The world has just come through a major crisis with the COVID pandemic, nothing like it in close to one hundred years. Healthcare, like other industries and governments, was not prepared for the impact this virus caused. To make matters worse, most of the healthcare system internationally depends on computers, the internet, and technology. Healthcare institutions had to reorganize services and staff to meet the challenges brought about by the pandemic, including looking for innovative ways to deliver care to the millions suffering from the virus and others needing routine and advanced care." – Steven Berkshire, Central Michigan University, USA