Journal Open Access Reviewers

International Journal of Information Systems in the Service Sector (IJISSS)

Open Access Article Processing Charge (APC)

Reviews & Testimonials

Publishing with IGI Global has been very productive for me. Over the years, I have seen how IGI Global’s technological capabilities have come to the fore with their book publishing system, which vastly simplifies the process, particularly the uploading of manuscript contents, the double-anonymized peer review process, and the book proofing. IGI Global has given me a way to speak to the larger world about important research and work.

- Dr. Shalin Hai-Jew (Kansas State University, USA)

Publishing with IGI Global has been a very positive experience. We have been guided through the very complicated process swiftly and securely by simply following their concise instructions. The response to the first edition was much greater than expected, I think due to the excellent marketing system of IGI Global. The ability to get the book delivered to the world is not less important than the writing of it. As authors, we are very grateful to IGI Global for all of their efforts on our behalf.

- John Radke, BM, MBA

It was quite a delight to be published with IGI Global. The process itself was simple and supportive. I know they have a huge readership across the world. I am happy that my works are part of this research family.

- Mr. Dhaval Joshi (Senior Product Manager at Tencent in Shenzhen, China)

Publishing with IGI Global has allowed me to contribute new work across my diverse research interests…I appreciate the IGI Global mission to disrupt the scholarly publishing community with its systematic process for expert peer review and inter/transdisciplinary subject areas.

- Dr. Robin Throne (Northcentral University, USA)

Having released several books and a number of other research publications with IGI Global, I am more than happy to continue this collaboration in a friendly environment created by IGI Global staff. I definitely look forward to collaborating with IGI Global in the future heartily and endorse this outstanding publisher to all my colleagues.

- Dr. Vasilii Erokhin (Harbin Engineering University, China)

The experience with IGI Global has been positive because they are open to new ideas and offer a variety of opportunities for scientists to inform the society about current research, start discussions on emerging research trends, and provide a platform for the development of new knowledge.

- Dr. Linda Daniela (University of Latvia, Latvia)

News & Media

How are Predatory Publishers Preying on Uninformed Scholars? Don’t Be a Victim

Open Access Approaches: Benefits for Researchers, Librarians, and Publishers

Journal Catalog 2021/2022

Please click here for information regarding editorial board roles and responsibilities.

Editorial Board

Editor-in-Chief: John Wang, Montclair State University, United States
Managing Editor: Zhi Pei, The University of Texas at Tyler, United States
Associate Editors: Asher Ramish, University of Management and Technology, Pakistan https://orcid.org/0000-0002-0877-4014; Cathy Xia, Ohio State University, United States; Jan Marco Leimeister, University of St. Gallen, Germany; Justin Zhan, Carnegie Mellon University, United States; Kamal Jain, Amazon, United States; Luiz Moutinho, University of Suffolk, United Kingdom; M. Brian Blake, University of Miami, United States; Nicole Immorlica, Northwestern University, United States; Patrick Hung, University of Ontario Institute of Technology, Canada; Rainer Alt, University of Leipzig, Germany; Ronald Rardin, University of Arkansas, United States; Ruiliang Yan, Texas A&M University-Commerce, United States; Sanjay Mehrotra, Northwestern University, United States; Schahram Dustdar, Vienna University of Technology, Austria; Yinsheng Li, Fudan University, China
Editorial Review Board: claudio benevenuto de campos lima, PETROBRAS, Brazil https://orcid.org/0000-0002-3833-321X; Dominik Zimon, Rzeszow University of Technology, Poland https://orcid.org/0000-0002-3097-5445; Elvira Popescu, University of Craiova, Romania https://orcid.org/0000-0002-6575-4212; Evangelos Grigoroudis, Technical University of Crete, Greece https://orcid.org/0000-0001-8613-9350; Evon Abu-Taieh, The University of Jordan-Aqaba, Jordan https://orcid.org/0000-0002-6540-0334; Ferhan Cebi, Istanbul Technical University, Turkey; Fjodor Ruzic, Institute for Informatics, Croatia https://orcid.org/0000-0001-8166-4244; Francisco Javier Llorens-Montes, University of Granada, Spain; Garry Tan Han, UCSI University, Malaysia https://orcid.org/0000-0003-2974-2270; Hamed Fazlollahtabar, College of Engineering, Damghan University, Iran, Islamic Republic Of https://orcid.org/0000-0003-3053-4399; Hui-Chuan Chen, University of Tennessee at Martin, United States https://orcid.org/0000-0001-7289-550X; Jan Frick, University of Stavanger, Norway https://orcid.org/0000-0002-3204-1574; Janet Light, University of New Brunswick Saint John, Canada; Jolita Ralyté, University of Geneva, Switzerland; Jorge Gomes, ISCTE - Lisbon University Institute, Portugal; Joseph Lai, Hong Kong Polytechnic University, Hong Kong https://orcid.org/0000-0003-0526-4331; Juan Luis Nicolau, Virginia Polytechnic Institute and State University, United States; K. Jo Min, Iowa State University, United States; Larbi Esmahi, Athabasca University, Canada https://orcid.org/0000-0002-1562-9245; Lawrence Cunningham, University of Colorado at Denver, United States; Liam O'Neill, University of North Texas, United States; Manuel Mora, Autonomous University of Aguascalientes, Mexico https://orcid.org/0000-0003-1631-5931; Marc Schniederjans, University of Nebraska-Lincoln, United States; Marcelo Fantinato, University of São Paulo, Brazil; Marianna Sigala, University of Piraeus, Greece; Mark Paulk, Carnegie Mellon University, United States; Mohammad Mahdi Rounaghi, Research Scientist in Finance and Economics, Iran, Islamic Republic Of https://orcid.org/0000-0002-9640-678X; Patrizia Grifoni, Consiglio Nazionale delle Ricerche, Italy; Rajeev Kumar, Kutztown University of Pennsylvania, United States; Richard Feinberg, Purdue University, United States https://orcid.org/0000-0003-2677-6627; Rosie Hauck, Illinois State University, United States; Rui Pedro Marques, Universidade de Aveiro, Portugal https://orcid.org/0000-0001-8449-0526; Salim Khan, Riphah International University, Pakistan; Sathasivam Mathiyalakan, Winston-Salem State University, United States; Selmin Nurcan, University Paris 1 Pantheon-Sorbonne, France; Sergey Sokolov, Admiral Makarov State University of Maritime and Inland Shipping, Russian Federation; Shanmugasundaram Hariharan, Vardhaman College of Engineering, Hyderabad https://orcid.org/0000-0001-9686-4329; She-I Chang, National Chung Cheng University, Taiwan https://orcid.org/0000-0001-9193-4594; Shouhong Wang, University of Massachusetts Dartmouth, United States https://orcid.org/0000-0002-4634-8833; Simon Cleveland, Purdue University Global, United States https://orcid.org/0000-0001-9293-3905; Sonya Zhang, California State Polytechnic University, Pomona; Thomas Owens, Brunel University, United Kingdom; Thomas (Yew Sing) Lee, University of Illinois, United States; Tugrul Daim, Portland State University, United States; Yang Li, Openreach, United Kingdom; Yun Wan, University of Houston, United States https://orcid.org/0000-0002-9038-5607
International Advisory Board: Jim Spohrer, ISSIP, United States https://orcid.org/0000-0002-9864-2735
Book Reviews Editor: Ravi Vadlamani, IDRBT, India

Reviewer Application

Peer Review

The peer review process is the driving force behind all IGI Global books and journals. All IGI Global reviewers maintain the highest ethical standards and each manuscript undergoes a rigorous double-anonymized peer review process, which is backed by our full membership to the Committee on Publication Ethics (COPE). The full publishing process and peer review are conducted within the IGI Global eEditorial Discovery® online submission system and on average takes 30 days. Learn More

IGI Global book and journal editors and authors are provided written guidelines and checklists that must be followed to maintain the high value that IGI Global places on the work it publishes. IGI Global reviewers are an important component of the scholarly process and therefore are instructed to provide comprehensive, detailed appraisals of work that they are reviewing to assist the author in improving the quality and usability of the presented research. It is the policy of IGI Global to maintain high ethical standards in all publications. These standards pertain to all books, journals, chapters, and articles accepted for publication. View Full Ethics and Malpractice Statement

Review for This Journal

To apply to become a reviewer for an IGI Global journal, you must complete the ad hoc reviewer application form. As an ad hoc reviewer, you have the valuable opportunity to review some of the most advanced scholarly research manuscripts in the field and the overall success of the journal is dependent on your reviews. As such, ad hoc reviewers are appointed to serve for one year and upon completion of this term, ad hoc reviewers will have the potential to be promoted to a full editorial review board member based on the timeliness and quality of the reviews received. Learn More

Editorial Policy

IGI Global holds its journals to the highest ethical practices. View Full Editorial Policy

Ethics and Malpractice

Contact

Submission-Related Inquiries
All inquiries regarding IJISSS should be directed to the attention of:

John Wang
Editor-in-Chief
International Journal of Information Systems in the Service Sector
Email: journalswang@gmail.com

Author Services Inquiries
For inquiries involving pre-submission concerns, please contact the Journal Development Division:
journaleditor@igi-global.com

Open Access Inquiries
For inquiries involving publishing costs, APCs, etc., please contact the Open Access Division:
openaccessadmin@igi-global.com

Production-Related Inquiries
For inquiries involving accepted manuscripts currently in production or post-production, please contact the Journal Production Division:
journalproofing@igi-global.com

Rights and Permissions Inquiries
For inquiries involving permissions, rights, and reuse, please contact the Intellectual Property & Contracts Division:
contracts@igi-global.com

Publication-Related Inquiries
For inquiries involving journal publishing, please contact the Acquisitions Division:
acquisition@igi-global.com

Discoverability Inquiries
For inquiries involving sharing, promoting, and indexing of manuscripts, please contact the Citation Metrics & Indexing Division:
indexing@igi-global.com

Editorial Office
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