What is ROI

Both academic and public libraries have, since the inception of the internet and the world wide web, experienced a seismic level of change when compared to the past. The impacts of such specific issues as social media, open access, and the digital divide, and how they change both the short and long term operations and planning for libraries, are considered here through the lens of recent research on these topics. Some attention is also given to gaps in the current research and recommendations are made for further study. Particular attention is given to ways in which these issues overlap for academic and public libraries.