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What is Conflictological Competence

Business Continuity Management and Resilience: Theories, Models, and Processes
The ability to develop and use cognitive, emotional and behavioural skills that lead to constructive conflict outcomes while reducing the likelihood of escalation and tension of the situation.
Published in Chapter:
Leadership Skills in Disruptive and Uncertain Environments
Elitsa Petrova (Vasil Levski National Military University, Bulgaria)
DOI: 10.4018/979-8-3693-1658-0.ch004
Abstract
Leadership is as old as humanity itself, universal and inevitable. An individual throughout his or her whole development strives to be a person who inspires others to follow him or her. Leadership is directly related to an individual's need for power, as one of the needs that must be satisfied in order for the individual to move on to the satisfaction of his/her other needs, in order to feel complete, approved, and followed by other people. In the theory of the matter, and perhaps soon in practice, there will no longer be told about ruler and subordinates, but of leader and followers, and there lies the key to understanding a leadership like a purely human ability to inspire people. The chapter examines leadership crisis management and crisis leadership in disruptive and uncertain environments.
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