Challenges Facing Faculty Members When Using a Learning Management System

Challenges Facing Faculty Members When Using a Learning Management System

Emad A. Abu-Shanab, Jumana Samara, Mohamed Arselene Ayari
DOI: 10.4018/IJICTE.2020100103
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Abstract

Universities use learning management systems (LMS) to support teaching practices and add value to the educational system. A leading university in the gulf region (XYZ) provides support for faculty members (FMs) through its Center of Excellence in Teaching and Learning (CETL), where experts respond to their enquiries on how to use the LMS features. This study analyzed data available from such interactions and concluded that FMs preferred office (face-to-face) contacting method, assessment is the major generator of FMs enquiries, and also the majority of enquiries were clustered into five major dimensions. Full details and analyses are available in this study.
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2. Literature Review

Information and communication technology (ICT) use in universities is not limited to LMSs; many studies are exploring the use of other channels and applications. Recent research focused on utilizing social media in conducting many educational activities (Aljasir, Bajnaid, Elyas, & Alnawasrah, 2017; Madge et al., 2009; Moran et al., 2011), where such applications are becoming popular among faculty members and students. Other outlets like the Internet, e-mail, and other Web 1.0 or Web 2.0 tools are also utilized by universities in an attempt by faculty members and students to improve the learning process. This study will explore the use of a LMS as a major tool for educational activities. The following sections will try to summarize what the literature reported in this regard.

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