Availability and Access to Support Services in a Blended Learning Environment

2. The Study Context

By way of background information, the University of Ghana’s attempt to incorporate technology into the traditional means of transmitting knowledge, thus, making the university and its products compliant to 21^st century standards date back to 2010. However, the University Council approved the UG ICT Policy in March 2012, followed by the Business and Executive Committee sanctioning the Policies and Procedures on Technology-Mediated Courses and Programme in E-Learning (ICT Deployment Committee Report, 2014). The sanctioning of the documents provided a foundation for incorporating technology into traditional pedagogical approaches to content delivery in the university, paving the way for blended learning to be introduced.