Luiz Antonio Joia

The position of Chief Information Officer (CIO) has become increasingly important in companies. However, it can be perceived that this professional, whose functions are...

The purpose of this chapter is to identify the benefits achieved by the Caixa Economica Federal (Caixa), with regard to improvements in efficiency, to deploy its e-procurement...

This article purports to investigate the relationship – in an empirical way – between the various operational indicators currently used for the management of call centers in...

This chapter examines the experiences of e-government programs in state public administrations, identifying differences in trajectory and levels of maturity achieved, by focusing...

This chapter presents an analysis of e-government being enabled by Information Technology (IT) investment in the Brazilian Judiciary System. The methodology adopted was the case...

The purpose of this chapter is to purport a set of alternative call center operational performance indicators, in order to enhance the relationship between call center...

This chapter demonstrates usage of a Web-based participative learning environment, which has enabled graduate students in e-commerce classes on the Executive Master in Business...

Software development companies face a globalized, highly competitive and turbulent environment, where efficiency, efficacy and innovation capacity are critical for survival. In...

Since the beginning of the 1980s, a movement was fomented by academics and executives to use information and communication technology (ICT) not only as a tool for processing data...

This article purports to investigate the relationship – in an empirical way – between the various operational indicators currently used for the management of call centers in...

Brazilian companies are increasingly turning to web-based corporate training by virtue of the fact that they need to train their employees within tight budget constraints in a...

Brazilian companies are increasingly turning to Web-based corporate training by virtue of the fact that they need to train their employees within tight budget constraints in a...

The scope of this research is to develop and test a model for evaluating B2C e-commerce Web sites. Consequently, this study seeks to investigate the relationship between the Web...

This research investigates the main causes for the unsuccessful implementation of an electronic prescription system in a general hospital – from an explanatory-exploratory case...

Brazilian companies are increasingly turning to Web-basedcorporate training by virtue of the fact that they need to train their employees within tight budget constraints in a...

The scope of this research is to develop and test a model for evaluating B2C e-commerce Web sites. Consequently, this study seeks to investigate the relationship between the Web...

Since the early 1990s, research has been conducted in an attempt to establish a viable and reliable manner of measuring the intangible assets, also referred to as the...

The scope of this article is to conduct research into the influence of the Internet on processes of personnel recruitment, in light of the growing number of companies seeking to...

Since the early 1990s, research has been conducted in an attempt to establish a viable and reliable manner of measuring the intangible assets, also referred to as the...

The scope of this article is to explore the transaction profitability of frequent and sporadic buyers in the e-commerce arena. Evidence in relationship marketing literature...

Brazilian companies are increasingly turning to Web-based corporate training by virtue of the fact that they need to train their employees within tight budget constraints in a...

The scope of this research is to develop and test a model for evaluating B2C e-commerce Web sites. Consequently, this study seeks to investigate the relationship between the Web...

The emergence of radio frequency devices associated with smart tags—in what is called radio frequency identification (RFID) technology—has been widely discussed in the logistics...

Electronic government has proven a watershed in the domain of public administration, despite being difficult to pin down precisely. Indeed, the government-to-government (G2G)...

Since the beginning of the 1980s, a movement was fomented by academics and executives to use information and communication technology (ICT) not only as a tool for processing data...

The scope of this work is to explore the transaction profitability of frequent and sporadic buyers in the e-commerce arena. Evidence in relationship marketing literature...

Due to the increasing importance of the intangible assets of a company, firms are now concerned with how best to manage and measure knowledge and other intangibles. In addition...

Over the past few years, an ever-increasing number of portals have been appearing on the Web. However, there is still precious little systematic knowledge about how the creation...

The scope of this article is to explore the transaction profitability of frequent and sporadic buyers in the e-commerce arena. Evidence in relationship marketing literature...

Electronic government has proven a watershed in the domain of public administration despite being difficult to pin down precisely. Indeed, the government-to-government (G2G)...

The scope of this chapter is to investigate the critical factors for the success of stock brokerage processes via the Web, using financial portals on the Brazilian Internet, from...

In 1994, the Sloan School of Management at MIT inaugurated a multi-year research and education initiative called “Inventing the Organizations of the 21st Century”, headed by...

The main scope of this book is to show how IT has created a new mandate for Management as a whole, in order to develop new business models and frameworks based on the important...

Electronic government has proven a watershed in the domain of public administration, despite being difficult to pin down precisely. Indeed, the government-to-government arena is...

Around the world complex enterprises are being undertaken in distributed and even virtual environments. Processes, services, infrastructure and so forth must be developed to...

This article presents a framework to link effectively different information technologies in order to coordinate a metabusiness, an innovative organizational model. The...

This article presents a framework to integrate effectively different information technologies in order to coordinate a relational business ecosystem, an innovative business...

This chapter presents a framework to integrate effectively different information technologies in order to raise the intelligence and manage the knowledge of a metabusiness, an...

This article presents a framework to integrate effectively different information technologies in order to coordinate a relational business ecosystem, an innovative business...