Jarkko Vesa

This chapter introduces a novel analytical framework called Mobile Services Matrix (MOSIM), which is used as the basis of a comparative analysis between the Japanese and the...

This chapter introduces a novel analytical framework called Mobile Services Matrix (MOSIM), which is used as the basis of a comparative analysis between the Japanese and the...

The mobile services industry is going through a major transformation, which challenges many of the basic assumptions behind the existing business models. As the business paradigm...

The convergence of information technology, communications, and content raises the question of how service and content providers can best guarantee a seamless customer experience...

In this chapter, we analyze factors relevant for adopting multi-channel technologies in online auction markets. Its focus is on how multi-channel technologies, such as Web and...

“After 20 years of talking, this so-called convergence of computing and communications is happening.” Craig R. Barrett, CEO of Intel (BusinessWeek Online, March 8, 2004) The...

This book is about mobile services in a networked economy. For some readers, the term “networked economy” may well be self-evident, but for others the meaning may be somewhat...

In this chapter we will review existing theories and models of the boundaries of firms and industries. The goal is to gain a better understanding of the forces behind the current...

Vertical integration is not the only traditional concept that has been challenged in the current business environment where firm and industry boundaries have blurred, speed of...

“Vertically integrated manufacturing firms are morphing into internal and external networks.” (Achrol & Kotler, 1999, p. 161) In the previous two chapters, we have reviewed...

In the second section of this book, we will focus on the mobile industry in Japan and Europe, specifically in Finland and the United Kingdom. The goal is to use the various...

“We don’t believe that a business model, where mobile operator takes a large proportion of our subscription revenue, is going to a viable long-term option.” Andy Bird, former CEO...

“It is therefore dangerous to assume that there would ever be any major opportunities in the field of chargeable end-user services targeted for private customers.” Pursiainen &...

On New Year’s Day 1985, Ernie Wise made Britain’s first cellphone call. Now, less than two decades later, most people in this country have a mobile and every sixth person in the...

Now as we have gone through the characteristics of the three case markets, it is time to figure out what our analysis has revealed. In other words, what can we tell about the...

The mobile telephony business used to be reasonably simple in the past: mobile services were provided by national monopolies, so nobody really cared about building fancy brand...

In this chapter we introduce the concept of Service Mediary, which provides a conceptual and technical platform for electronic services. Our analysis shows that it pays off to...