What is XML

In the E-Business and particular in the eGovernment domain special focus is often given to the demand side, i.e. the everyday practice and reality of citizen and business contacts with government and businesses. Information services available online from public administration are the first stage for e-government. This stage has drawn a great amount of effort from many countries worldwide in order to satisfy the demand for readily available information. The implementation of an information system that will serve this demand is not always an easy task. This is due to the inherent difficulties that exist in the public administration domain. There are many complicated services with numerous executional paths, depending on the type of process. In many cases divergent and conflicting legislation may exist for the same case, which complicates the search effort for the average citizen. As a result, it may be difficult for a citizen to find, based on the relevant legislation the correct information regarding the formal documents and the procedure that must be followed for a certain service.