ICT support is the term used to describe the help and services offered to people or organizations in connection to their usage of ICTs. It includes providing technical assistance, troubleshooting, direction towards ensuring that ICT systems and tools are operating, setting up and configuring both software and hardware, resolving technical problems, providing instruction regarding ICT tools and applications, and making recommendations on best practices for utilizing ICTs.
Published in Chapter:
Teachers and Schools Navigating Virtual Worlds and the Metaverse for Enhanced E-Learning: Evaluating an E-Capacity Model Approach
Richard Adade (University of South Africa, South Africa) and
Leila Goosen (University of South Africa, South Africa)
Copyright: © 2024
|Pages: 19
DOI: 10.4018/979-8-3693-1034-2.ch006
Abstract
The purpose of the study reported on in this chapter is evaluating teachers' and schools' capacities to integrate technologies into a new educational curriculum using an e-capacity model approach. Against the background of navigating virtual worlds and the metaverse for enhanced e-learning, the chapter will discuss issues with regard to effective strategies and policies for digital integration in education and training, societal issues (social inequality and the digital divide, etc.), legal and ethical issues (intellectual property legislation, etc.), the hybridization of training (hybrid, Hy Flex, co-modal, etc.), simulations, artificial intelligence (AI) for training, the educational metaverse, and information and communication technologies (ICTs).