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What is Disintermediation

Handbook of Research on Holistic Optimization Techniques in the Hospitality, Tourism, and Travel Industry
The phenomenon that occurs when companies sell directly to their customers, for example trough their official website, rather than relying on tourism intermediaries.
Published in Chapter:
User-Generated Content and Its Influence on Tourists' Choices: How Do the Spanish Make Hotel Reservations Online?
Giacomo Del Chiappa (University of Sassari, Italy), Giuseppe Melis (University of Cagliari, Italy), and Marcello Atzeni (University of Cagliari, Italy)
DOI: 10.4018/978-1-5225-1054-3.ch007
Abstract
This study aims to analyse referral and conversion traffic from user-generated content (UGC) to other key online/offline information sources and when consumers use UGC along with their information-search and the related cross-visitation. Data were collected by sending a semi-structured questionnaire by e-mail to Spanish consumers aged 18 years and above. A snowball sampling technique was used, and a total of 825 complete questionnaires were returned. Manual coding of open-ended questions and descriptive statistics were applied. Findings revealed that UGC plays a relevant role, along with all the online searching and booking behaviour, particularly UGC within online travel agencies (OTAs), which appears to be significant in the early stage of the tourist information search process. Contributions to the body of knowledge and managerial implications are discussed and suggestions for further research are given.
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The Evolution of Intermediaries in E-Commerce
Elimination of intermediaries or middlemen by internalizing their functions on either side of the transaction or value chain.
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A Holistic View of the Challenges and Social Implications of Online Distribution: The Case of Pensions
The removal of a middleman or intermediary in a distribution channel so as to create a direct link between the producer/manufacturer and the final consumer of the product.
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Young Tourists' Perceptions of Hotel Disintermediation: Evidence from Italy
The disintermediation hypothesis describes the idea that the role of tourism intermediaries can be eliminated.
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Intermediaries in E-Commerce: Value Creation Roles
Elimination of intermediaries or middlemen by internalizing their functions on either side of the transaction or value chain
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The Bonduelle Group's Distribution Strategy: Adding a Branded Retail Store?
Reduction in the use of intermediaries between producers and consumers.
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The Microeconomic Impacts of E-Business on the Economy
The reduction or elimination of the use of market intermediaries that match producers to ultimate buyers in product markets or employers to employees in the labor market.
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eCRM Marketing Intelligence in a Manufacturing Environment
The process of eliminating intermediaries in the channels of distribution.
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Disrupt!Canvas: A Framework for Strategic Platform Business Model Analysis
The removal of intermediaries in economics from a supply chain, or “cutting out the middlemen” in connection with a transaction or a series of transactions.
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Digital Economy, Business Models, and Cloud Computing
Removing intermediaries between producers and consumers is called disintermediation.
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Relevance of Disintermediation, Reintermediation, and Cybermediation for MSMEs in E-Commerce
The process of eliminating the financial middleman in a transaction and involves the removal of items from the supply chain. It may let a customer purchase directly from a wholesaler rather than via an intermediary such as a store, or it may allow a company to order directly from a manufacturer rather than a distributor for cost-saving purposes.
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E-Business Adoption by Small Tourism Firms and Shadow Economic Practices
Elimination of intermediaries within the distribution channel, propelled by electronic means that enable consumers to access and transact directly with suppliers and destination (Buhalis, 2005, p. 329-333).
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Software Agents in E-Commerce Systems
The elimination of agents, like wholesale dealers or brokers, who built the former relationship between producer and consumer. Disintermediation allows the direct supply of the consumer.
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