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What is Delivery Speed

Chapter 10
Handbook of Research on the Platform Economy and the Evolution of E-Commerce
Delivery speed is a value-added service that denotes the time period between the placement of an item and actual delivery at the customer’s location. Generally, logistics carriers consider the number of days to deliver the order placed as delivery speed.
Published in Chapter:
Shipment Tracking, Delivery Speed, and Product Presentation as Antecedents of Repurchase Intention: Predictors of Online Shopping Repurchase Intention
Urvashi Tandon (Chitkara University, India)
Copyright: © 2022 |Pages: 20
DOI: 10.4018/978-1-7998-7545-1.ch010
Abstract
The chapter aims at understanding the predictors of attitude and repurchase intention with online shopping in India by using signaling theory. This research validates shipment tracking, delivery speed, and product presentation as new predictors influencing attitude towards online purchase. It also validates trust as a mediator between attitude and repurchase intention. Data was collected through a self-administered and structured questionnaire targeting online shoppers in North Indian states. A sample of 519 online shoppers was considered in this research. Structural equation modelling (SEM) was used to evaluate the interrelationships among constructs. To examine the hypothesized relationships, path analysis was carried out. The findings of the chapter revealed that delivery speed and product presentation had a significant positive impact on attitude towards online shopping. In contrast, shipment tracking emerged as non-significant antecedent of attitude. The study further empirically provides the evidence that trust mediates the relationship between attitude and repurchase intention.
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Chapter 9
Merchants Competing on E-Commerce Platforms: Influencing Factors on Buying Behavior
The delivery speed or delivery time is the time that elapses in e-commerce between ordering a (physical) product and delivery to the customer. Unless explicitly stated otherwise, the term “customer” in this document refers to the consumer.
Published in Chapter: Merchants Competing on E-Commerce Platforms: Influencing Factors on Buying Behavior; From: Handbook of Research on the Platform Economy and the Evolution of E-Commerce
Full Text Chapter Download: US $37.50 Add to Cart
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