MLA
Brian Lehaney, et al. "Sociotechnical Systems and Knowledge Management." Beyond Knowledge Management, IGI Global, 2004, pp.31-75. https://doi.org/10.4018/978-1-59140-180-3.ch003
APA
B. Lehaney, S. Clarke, E. Coakes, & G. Jack (2004). Sociotechnical Systems and Knowledge Management. IGI Global. https://doi.org/10.4018/978-1-59140-180-3.ch003
Chicago
Brian Lehaney, et al. "Sociotechnical Systems and Knowledge Management." In Beyond Knowledge Management. Hershey, PA: IGI Global, 2004. https://doi.org/10.4018/978-1-59140-180-3.ch003
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