Simulation Modelling: The Link Between Change Management Approaches

Abstract

Although change management approaches have been widely discussed in the business and management literature for several decades, not many publications address the role of simulation modelling in supporting these approaches. This chapter investigates several management innovation and change programs, including TQM, JIT, BPR, Process Innovation and Knowledge Management, and discusses how simulation modelling could increase their effectiveness. These change management approaches are compared and contrasted, and the applicability of simulation modelling to support the principles of these methods is investigated. It is argued that simulation could be viewed as a missing link between these approaches.