Abstract
The aim and objective of this research is to get a better understanding on the knowledge management system (KMS) practices and perception within higher education institutions (HEIs). This research will focus on three main aspects. The first aspect will be on identifying management tools used at the organizational level. Second, will be the supportive and hindrance factors on the adoption of KMS and the user perception and practices of KMS in the institution. A mix of methodologies is adapted to generate findings for this research. Both quantitative and qualitative methods will be used for this research through a questionnaire approach. The questionnaire is constructed in such a way that closed-ended questions and open-ended questions are included. The research has led to several important outcomes for the implementation of KMS in HEIs. This study has proposed a conceptual framework and support from other research outcomes (i.e., identification of the management tools used, the support and barriers for implementation, and user perception and practices for the KMS implementations).
TopLiterature Review
Today, most of the organizations in the world have adopted and implemented Business Process Reengineering (BPR). Some have also decided to use it as a corporate strategy. This proves that the act of redesigning and restructuring business processes is important for a company in order for the company to improve its performance, as demonstrated by Al-Mashari and Zairi (1999). However, according to Mir-Ghaderi; Habib (as cited in Omidi & Koshtinat, 2016) 70% of BPR projects encountered failure, as it is considered a high risk project. This literature review will discover the topic of BPR in depth, and additionally introduces IS concept as this research aimed to bring to light the implementation of BPR as a corporate strategy through information systems tools.
Key Terms in this Chapter
Encapsulation: Encapsulation is one of the fundamental concepts in object-oriented programming (OOP). It describes the idea of bundling data and methods that work on that data within one unit, e.g., a class in Java. This concept is also often used to hide the internal representation, or state, of an object from the outside.
Corporate Strategy: Corporate strategy encompasses a firm’s corporate actions with the aim to achieve company objectives while achieving a competitive advantage.
Education Technology: Commonly abbreviated as EduTech, or EdTech, is the combined use of computer hardware, software, and educational theory and practice to facilitate learning. When referred to with its abbreviation, EdTech, it is often referring to the industry of companies that create educational technology.
IT Emerging Technology: Emerging technology is a term generally used to describe a new technology, but it may also refer to the continuing development of an existing technology; it can have slightly different meaning when used in different areas, such as media, business, science, or education. The term commonly refers to technologies that are currently developing, or that are expected to be available within the next five to ten years, and is usually reserved for technologies that are creating, or are expected to create, significant social or economic effects.
Awareness Training: Helps employees to understand risks and identify potential attacks they may encounter as they receive email and use the web. Awareness training also acquaints employees with best practices for avoiding risk.
Knowledge Management System: A knowledge management system is any kind of IT system that stores and retrieves knowledge to improve understanding, collaboration, and process alignment. Knowledge management systems can exist within organizations or teams, but they can also be used to center your knowledge base for your users or customers.
Information Systems: Information Systems is an academic study of systems with a specific reference to information and the complementary networks of hardware and software that people and organizations use to collect, filter, process, create and also distribute data. Information systems help to control the performance of business processes.
Information Technology Apps for Learning: The Apps enable students to acquire lecture materials, take online quizzes or assessments, submit tutorials or assignments, view results, view course materials, see news and announcements, online interaction, anytime and anywhere without any geographical or time barriers. However, the key to effective apps -learning is not from its multimedia, design or user-friendliness, but on how the individuals are engaged by the content. Although the use of apps-learning provides notable benefits for students as a whole, the effectiveness of the use of the system depends on the level of acceptance and use of students. The goals of apps-learning will not be achieved if there is lag and resistance to the use of new technology. The process of implementing apps-learning in the institution might face several factors that constraints the effective use of apps-learning as a learning medium, such as infrastructure issues, the willingness and readiness of the institutions and students.
Business Re-Engineering Systems: Involves the radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality.
Assistive Technology: Is assistive, adaptive, and rehabilitative devices for People with disability or the elderly population. People with disability often have difficulty performing activities of daily living (ADLs) independently, or even with assistance. ADLs are self-care activities that include toileting, mobility (ambulation), eating, bathing, dressing, grooming, and personal device care. Assistive technology can ameliorate the effects of disabilities that limit the ability to perform ADLs. Assistive technology promotes greater independence by enabling people to perform tasks they were formerly unable to accomplish, or had great difficulty accomplishing, by providing enhancements to, or changing methods of interacting with, the technology needed to accomplish such tasks.