It was Sterman’s (2000) book entitled “Business Dynamics: Systems Thinking and Modeling for a Complex World” that introduced the term business dynamics. Business dynamics is concerned with learning in and about complex systems. Effective decision-making by growing dynamic complexity requires executives to become systems thinkers – to expand the boundaries of their mental models and develop ways to understand how the structure of complex systems creates behavior.
We start this chapter discussing how to overcome barriers to E-Government. Then we present a framework for assessment of E-Government projects. In the context of system dynamics, we discuss causal loop diagramming, modeling and organizational performance.