Assessing Knowledge-Flow Performance

Abstract

This chapter focuses on assessing organizational performance with respect to knowledge flows. We look first at several theoretical and practical bases for assessment and then discuss both knowledge value analysis and learning curves in some detail, including examples for illustration. The discussion then turns to examine computational modeling of knowledge flows, which includes a detailed example for practical illustration. The chapter concludes with five knowledge-flow assessment principles and includes exercises to stimulate critical thought, learning, and discussion.