Use and Reuse of Collaboration and Communication Technologies in Projects

Literature Review And Research Model

The importance of effective collaboration and communication cannot be overemphasized in teamwork (Mickan et al., 2000; Grant & Yeo, 2019; Morrar et al., 2019). The emergence of technology has facilitated and improved collaboration and communication among team members whether they are co-located (Siegel et al., 1986; Dennis et al., 1988; Hollingshead & McGrath, 1995; Bordia, 1997; Thompson & Coovert, 2003; Laru & Jarvela, 2008) or virtual (Warkentin et al., 1997; Townsend et al., 1998; Watson-Fritz et al., 1998; Furst et al., 1999; McCreary, 2009). Further, research on projects (Sydow & Braun, 2018), and Project Management Institute (PMI, 2017) has recognized the importance of communication among team members and has included communication as one of the thirteen major knowledge areas required to effectively manage projects.

A number of CCTs are developed to facilitate collaboration and communication among members of a team. These CCTs include document sharing (SharePoint, Google Docs), videoconferencing (Skype, Webex, Zoom, Google Meet, Hangouts), and social media (Facebook, LinkedIn, Twitter, YouTube) (Schaffner, 2010; Issa et al., 2019; Wu et al., 2019). The widespread availability and ease of use of CCTs should encourage more participation and information exchange among team members. Therefore, CCTs are improving team activities and can make a team more effective.