Predictors of Undergraduate Satisfaction With the Usage of University of Ilorin Web Portal

Predictors of Undergraduate Satisfaction With the Usage of University of Ilorin Web Portal

Ismail Olatunji Adeyemi, Abdulwahab Olanrewaju Issa
Copyright: © 2021 |Pages: 17
DOI: 10.4018/IJLIS.20210701.oa9
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Abstract

This study examined undergraduate students’ satisfaction with the University portal using Information System Success Model (ISSM). This study adopted stratified random sampling technique to select a sample size of 394 from a total population of 40,609 undergraduate students of the University of Ilorin. Questionnaire was the instrument that was used in collecting data for the study. Out of all the 394 copies of questionnaire administered, only 362 copies were returned completely filled and validated for this study. Findings show that IT professionals are responsive to students’ complaints but they do not show enough empathy to them; the students found the portal useful and they are satisfied with the overall use of the portal; and system quality, service quality and information quality predict students’ satisfaction of the portal. Study shows that information quality has the highest significant impact in determining the perceived usefulness of a Web portal while system quality has the least significant impact in determining the perceived usefulness of a Web portal.
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Statement Of Problem

Considering the amount of resources that is observed to have been invested on the development and maintenance of University of Ilorin Web portal, the need for gratification from the portal cannot be overemphasized. Therefore, it is essential that the portal is designed accordingly to achieve its optimum use and purpose and gives users’ satisfaction. Tella and Bashorun(2012); and Tella and Adesakin (2013) examined undergraduates’ use and satisfaction with the University of Ilorin portal but that was before new features were added to the portal. These new features were implemented between 2014-2015, and some of the features included bandwidth payment, bandwidth payment revalidation, print admission clearance, e-voting for the Student Union (SU) election, and check graduation status. The addition of the new features has made the portal become more robust and heavily used by the students. With all these, there has been no indication of students’ satisfaction with the Web portal. This has left unanswered questions on the students’ satisfaction with the portal. In view of this, this study adapts DeLone and McLean’s ISSM constructs to measure the undergraduate students’ satisfaction with University of Ilorin Web portal.

Research Questions

This study findings provide answers to the following questions:

  • 1.

    What are the qualities of University of Ilorin Web portal from service, system and information attributes?

  • 2.

    What is the perceived usefulness of University of Ilorin Web portal?

  • 3.

    What is students’ perceived satisfaction with University of Ilorin Web portal?

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