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TopProject Success
There have been many researchers that have explored project success and its influencing variables. Wateridge (1998) suggests that there are many factors that can influence project success and not just the traditional meeting time and cost constraints. According to users, the top two success requirements for successful projects were meeting user requirements and “happy” users. Delone and McLean (1992) suggested the following six categories of information systems success measures: system quality, information quality, use, user satisfaction, individual impact and organizational impact. Anderson and Aydin (2009) noted the importance of social and behavioral processes in health care information success. De Wit (1988) suggested the importance of efficient and dynamic project controls.
Nah, Lau, and Kuang (2001) suggest 11 factors relating to ERP success: 1. ERP teamwork and composition, 2. change management program and culture, 3. top management support, 4. business plan and vision, 5. business process reengineering with minimum customization, 6. project management, 7. monitoring and evaluation of performance, 8. effective communication, 9. software development, testing and troubleshooting, 10. project champion, and 11. appropriate business and IT legacy systems.
Biehl (2007) found “Top management support is the one most commonly cited when implementing complex systems, followed by capable and well-understood business processes, the use of a cross-functional team, and maintaining cross-functional cooperation and communication. Other significant factors suggested include clear project goals and the management of affected employees. Note that employee management also relates to the training of managers and a system’s future users.” Christensen and Walker (2004) found “a significant driver of project management success is effective and intelligent leadership communicated through an inspiring vision of what the project is meant to achieve and how it can make a significant positive impact.” Demarco (2005) suggests assembling the right team, using a life cycle model, correct cost estimating, process training, project control, and re-assessment.