INDUSTRY AND PRACTICE: Electronic Commerce

INDUSTRY AND PRACTICE: Electronic Commerce

Asuman Dogac
Copyright: © 1998 |Pages: 5
DOI: 10.4018/jdm.1998100104
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Abstract

Electronic commerce is a generic term that encompasses numerous information technologies and services used to improve business practices ranging from customer service to inter-corporation coordination. One of the most common instances of electronic commerce is the exchange of goods and services over the Internet but there are many other forms of electronic commerce such as controlled electronic purchase or virtual malls. Electronic commerce is not a futuristic dream; it is happening now with many wellestablished success stories. However, the electronic commerce services that are established so far are still far from being mature. There is no real integration of the underlying technologies, and the provided services lack many important but also more challenging features. Electronic commerce is not a single uniform service, but rather characterized by a wide range of services and operations, including: establishment of initial contacts, suppliers search and negotiation; exchange of information; sales; pre- and post-sales support; electronic payment; distribution logistics; establishment and coordination of virtual enterprises; shared business processes; etc. In all of its forms, electronic commerce makes use of information technologies from very different areas: databases, transaction processing, interoperability of heterogeneous information resources, intelligent agents, multimedia systems, security and workflow systems. In this paper, the current-state-of the art as well as research issues related with enabling information technologies for electronic commerce are briefly discussed.

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