Empirically Examined the Disjoint in Software Deployment: A Case of Telecommunication

Research Approach

A case study is one of the research methods commonly used in social science or other related fields (Yin, 2009). According to Noor (2008) a case study focuses on conducting an in-depth investigation into one or a few cases in order to gain a holistic insight about the phenomenon. Parè (2004, p. 233) defines a case study as “an empirical enquiry that investigates a contemporary phenomenon within its real-life context, especially when the boundaries between phenomenon and context are not clearly evident.” The case study method was employed for this study mainly because of the nature of the study as well as the features of the case study method.