Design Satisfaction Measurement: A Case Study of Taiwan’s Primary School Construction

Previous Studies

Many points of view on satisfaction evaluation are available (Oliver, 1981; Bolton & Drew, 1991; Kujala & Ahola, 2005; Sweis, et al., 2011). Some researchers assert that satisfaction is an integrated and general concept and, thus, use overall satisfaction to represent satisfaction (Day, 1977). Other researchers believe that adding multiple items together is the best way for measuring satisfaction (Rozenes, 2011). Satisfaction evaluation is not new to the construction industry. Construction SE has attracted the interest of many researchers and practitioners. Some studies focus on customers, homebuyers, and homeowners when building SE models for private construction projects. Other SE-related studies focus on planning, design, contract awarding, construction, inspection, acceptance, and cost and duration (Sanchez & Robert, 2010)