Avoiding Project Failure and Achieving Project Success in NHS IT System Projects in the United Kingdom

Avoiding Project Failure and Achieving Project Success in NHS IT System Projects in the United Kingdom

Carol Matirangana Verner, Dilshad Sarwar
Copyright: © 2021 |Pages: 22
DOI: 10.4018/IJoSE.2021010103
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Abstract

Although project success varies from business to business depending on different internally agreed success criteria, most organisations measure project success by analysing if the project delivered the planned project objectives within the set budget, schedule (project timelines), and quality. However, for some projects especially, development projects success goes beyond just meeting time frames and budget goals. In such projects and programmes, success refers to delivering the benefits coupled with the required expectations by stakeholders, beneficiaries, and funding bodies. This paper re-examines why the National Programme for IT (NPfIT), the largest public-sector IT programme that was ever undertaken in the UK, failed and how any future NHS National IT System implementations can be completed successfully.
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Key Contributions And The Research Methodology

This piece of research utilises practice-based and academic literature relating to success and failure factors in projects, with the aim to address failure risk factors and have higher success probabilities in IT projects within organisations, especially in the healthcare context.

The four key published papers that will be extensively used to ensure the research question is answered will be:

  • Shared Understanding Within Large Information Systems Projects (Lawson, 2016);

  • The Critical Success Factors (CSFs) for IT Projects (Gheni et al, 2017);

  • Critical Success Factors for The Implementation of Integrated Healthcare Information Systems Projects: An Organizational Fit Perspective (Hung et al., 2014); and

  • Factors associated with success in the implementation of information management and technology in the NHS (Bowns et al, 1999).

The literature review starts by clearly examining the survey data available in regards to project success rates. This is then followed by explaining what could have been done to enhance NPfIT success in regards the identified eight contributing failure factors. Following an exploratory and descriptive research design, it has been attempted identify how the NHS can avoid future Information Technology project failures and achieve success. A critical review and analysis of the already existing studies from reliable and experienced authors was used to identify current IT project failures and the key critical factors required for success to be achieved (Dhir et al., 2019). Moreover, a focus has been placed on the cultural aspect of NHS to clearly outline and address the processes and activities (Baghizadeh et al., 2020).

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Nhs National Programme For It

On 18 February 2002, a more centralised IM&T strategy in the NHS vision was established. The Programme became known as NPfIT in the NHS. It was launched in 2002, with an initial budget of about £6.2 billion. The programme sounded extremely magnificent and arduous and ended up being the costliest IT project initiated by the government for the NHS (Bacon & Hope, 2013).

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