Assessment of E-Government Portals

Assessment of E-Government Portals

Dimitris C. Gkikas, Georgia Tzavella, Melpomeni Tzioli, Georgia Vlachopoulou, Isidora Kondili, Ioannis Magnisalis
Copyright: © 2022 |Pages: 16
DOI: 10.4018/IJISSS.287582
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Abstract

This research revealed the importance of public service web portals for an e-government information system. An e-government portal is interacting with its administrators, citizens, businesses and other governments helping them increase their operations performance. The authors have developed, modeled, formulated and compared an efficient assessment framework for e-government portals. In order to accomplish such task many quantitative factors and indicators were taken under consideration; also, other frameworks have been studied and compared. The authors focused on the web portals services quantity that the interested parties should use, in order to create an well designed public services’ web portal. This research provides a framework model to evaluate the basic common digital public services that a government offers to its interactive stakeholders, so that all other countries across the world can predefine weaknesses and strengths, improve existing or formulating new e-services. The importance of the assessment framework model is thoroughly explained through the results.
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Literature Review

E-Government Portal/Public Services Web Portal

Each government is able to use all the modern provided digital tools, such as web portals or other online applications for a specific purpose; to provide faster and more direct public procedures that, at an earlier stage, required a lot of time and bureaucracy to be delivered to the final stakeholder. The citizens, in this new reality, communicate with the public sector with a more substantial mode (United Nations, 2004). In general, the authors can state that e-government is a set of factors, which interact with each other dynamically, likewise on every ecosystem. Such types of interaction are government to government, government to business and government to consumer interaction, where the characterization “consumer” refers to the citizen of the country (Roudah & Akilah, 2014; Danso et al. 2021).

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