Advancing Diversity and Inclusion Management Consulting in Hospital Settings

Overview

Western Hospital is a fictitious name used for the actual U.S. hospital to protect the hospital's privacy. Western Hospital reported a high nursing turnover of more than 50% of the national average. The hospital is on the verge of losing a multimillion-dollar government research project due to current discrimination complaints. The government research project is to research COVID-19 health disparities in rural and minority communities. The hospital is also facing a class-action nursing discrimination lawsuit. The employee perception is that the organization is biased against African American, Native American, and Latino nurses with hiring, promotions, bonuses, training opportunities, and management job opportunities. These groups have representation numbers in their nursing workforce of less than 5 percent. There are no minority nurses in the nursing management and no senior managers in the hospital that are minorities. The hospital also does not have a diversity office or a director of diversity. These inequalities and injustices drove the employees to place various lawsuits against the facility and its leadership. Unfortunately, the lawsuits and personnel shortage drove Western Hospital to pause work on its research project dealing with health disparities during disasters and pandemics. In order to explore and resolve this organization's issues, the organization is using a management consultant to evaluate the problems and make recommendations.

Literature Review