Achieving Business Excellence for Luxury Brands: Strategies and Initiatives

Achieving Business Excellence for Luxury Brands: Strategies and Initiatives

Copyright: © 2021 |Pages: 14
DOI: 10.4018/IJBSA.287108
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Abstract

Luxury brands possess specific characteristics which are different from that of other brands and require special considerations for marketing and promotion. The target market of luxury brands constitutes of high-end customers who have high aspirations and dreams which they wish to fulfill by possessing luxury products. Marketers of luxury brands require developing and implementing specific strategies for achieving business excellence. Luxury brands should have a strong customer focus and in-depth understanding of customers. Luxury brands require specific pricing, promotion, and distribution strategies. Pricing strategies include charging price premiums and having price-quality inferences. Luxury brands should communicate a unique value proposition and should justify high prices. Proper distribution strategies reflect exclusivity and uniqueness of luxury brands. Adopting and implementing such strategies will help luxury brands to convince their high-end customers, establish the brands, and achieve business excellence.
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2. Luxury Brands And Their Characteristics

Luxury brands are priced significantly higher than typical brands in their categories. Luxury brands are unique in the sense that these brands indicate the social status and aspirations of individuals. Such brands are associated with the prestige of individuals (Lo & Yeung, 2020). They are less about prices and more about quality and who a customer is or wanted to be. However, the outlook and aspirations of individuals have changed after the recession of 2008-2009. Customers have become conscious about value received from offerings more than ever. They have also become thrifty. They look for the highest value at optimum prices. Luxury for customers is more about style and substance than about anything else. This is combined with personal pleasure and self-expression (Tochterman & Dauriz, 2012).

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