William Kettinger

William Kettinger is a professor at the University of South Carolina. He has over 15 years of international consulting experience with such companies as IBM, NCR, Phillips, AT&T and numerous governmental organizations. He has been the principal investigator o several million dollars worth of research grants and contracts. His current research focuses on business process management, IS quality, strategic intelligence marketing and customer-based IT, and electronic commerce. He has published extensively in such academic journals as MIS Quarterly, Decision Sciences, JMIS, Public Administrative Review, JSIS, and Information and Management. He received his Ph.D. and an M.S. in Information Systems from the University of South Carolina and an M.P.A. from the University of Massachusetts at Amherst.

Publications

Mindfully Experimenting with IT: Cases on Corporate Social Media Introduction
Mindfully Experimenting with IT: Cases on Corporate Social Media Introduction
Robin S. Poston, William J. Kettinger. © 2014. 23 pages.
In many companies the process of new Information Technology (IT) identification and assessment lacks the rigor associated with experimentation. The realities of maintaining daily...
Process Think: Winning Perspectives for Business Change in the Information Age
Process Think: Winning Perspectives for Business Change in the Information Age
Varun Grover, William Kettinger. © 2000. 416 pages.
"Process Think" is a managerial orientation to act proactively in identification of process opportunities, a capability to apply process concepts in problem solving, and a...
Business Process Change: Reengineering Concepts, Methods and Technologies
Business Process Change: Reengineering Concepts, Methods and Technologies
Varun Grover, William Kettinger. © 1998. 704 pages.
Corporations are undergoing massive restructuring efforts to cope with a changing competitive environment. Fundamental to these efforts is the redesign and change of business...
Exploring a “Gap” Model of Information Services Quality
Exploring a “Gap” Model of Information Services Quality
William J. Kettinger, Choong C. Lee. © 1995. 13 pages.
Due to the growth of end-user computing, information technology (IT) decentralization and alternative sources of supply, the information systems (IS) function now serves...