Dimitra Skoumpopoulou

Dimitra SkoumpopoulouDimitra is a Senior Lecturer in Information Management in Newcastle Business School. She worked as a business consultant both in the UK and abroad and she has wide-ranging experience in the implementation and use of information systems in the retail, sales and service sectors. Her research is focused in the area of information systems and approaches to information systems implementation. She has a particular interest in the human aspect of IS implementation since IS often fail not because of technological drawbacks but because end users either do not accept IS or do not know how to use them.

Publications

Knowledge Management Systems Characteristics That Support Knowledge Sharing and Decision-Making Processes in Organizations
Knowledge Management Systems Characteristics That Support Knowledge Sharing and Decision-Making Processes in Organizations
Mahmoud Abdelrahman, Firas Masri, Dimitra Skoumpopoulou. © 2021. 19 pages.
With the advent of the knowledge economy and the growing importance of knowledge societies, organizations are constantly seeking new ways of leveraging and sharing knowledge to...
Implementing a Customer Relationship Management (CRM) System
Implementing a Customer Relationship Management (CRM) System
Dimitra Skoumpopoulou, Benjamin Franklin. © 2019. 13 pages.
CRM systems offer companies a unique ability to manage their customers more effectively. There is a wealth of benefits to CRM both internally and externally, and if used...
Knowledge Management Systems Characteristics That Support Knowledge Sharing and Decision-Making Processes in Organizations
Knowledge Management Systems Characteristics That Support Knowledge Sharing and Decision-Making Processes in Organizations
Mahmoud Abdelrahman, Firas Masri, Dimitra Skoumpopoulou. © 2019. 19 pages.
With the advent of the knowledge economy and the growing importance of knowledge societies, organizations are constantly seeking new ways of leveraging and sharing knowledge to...
Implementing a Customer Relationship Management (CRM) System
Implementing a Customer Relationship Management (CRM) System
Dimitra Skoumpopoulou, Benjamin Franklin. © 2018. 11 pages.
CRM systems offer companies a unique ability to manage their customers more effectively. There is a wealth of benefits to CRM both internally and externally, and if used...
Loyalty in Crisis: Evidence from Greece
Loyalty in Crisis: Evidence from Greece
Ilias P. Vlachos, Dimitra Skoumpopoulou. © 2014. 21 pages.
This chapter examines customer loyalty across the supply chain during the economic crisis in Greece. The authors posit the following research questions: How does customer's...