Alan D. Smith

In this article, a qualitative business mini-case study concerning issues surrounding warehouse management systems and supply chain management techniques are implemented at two...

The service sector and what is termed “service spend” (i.e., the actual amount spent on services) continues to drive the economy, yet the outsourcing of service activity receives...

Cooperate social responsibility (CSR) has presented a new set of challenges in the emerging era of artificial intelligence (AI) and big-data analytics to managerial...

Vendor managed inventory (VMI) is a prevailing service many suppliers offer their customers. By being on site with their customers, suppliers are better able to meet their...

Essentially all large global businesses are facing intense competition not only domestically, but also internationally. In the current economy, the customers are expecting better...

Through a qualitative business case approach, three major manufacturing firms in Pittsburgh, PA were reviewed for their eco-friendly sustainability strategic initiatives and...

Customer relationship management (CRM) is a core business strategy for most organizations. In today's global economy, it is essential for organizations to find ways of...

Various economic, social, and environmental developments are converging to create an uncertain future for the U.S. trucking industry. These include, but are not limited to, the...

The COVID-19 pandemic of 2020 has changed everything on a global scale. The lockdowns and general fear of the unknown caused a dramatic increase in ecommerce as buyers turned to...

This chapter will use the case study approach to evaluate two different firms and the sustainability of their operations. The research conducted on the sustainability practices...

RFID is a technology that continues to evolve, improve, and grow. The number of ways the technology can be used to help companies stay efficient increases in a highly competitive...

This chapter is proposing an empirical study to examine RFID sectors or businesses personal use of such technologies, especially with green of eco-friendly applications. For...

A significant amount information can be relayed on Facebook, MySpace, and Twitter, but the question remains whether or not organizations are using this to their advantage...

In an age of public mistrust of the most basic institutions, businesses are not exempted. Essentially all e-tailers want to deliver personalized and real-time communications to...

Through a qualitative business case approach, three major manufacturing firms in Pittsburgh, PA were reviewed for their eco-friendly sustainability strategic initiatives and...

Vendor-managed inventory (VMI) may be perceived as a business agreement between a supplier and a buyer in which the supplier manages the customer's inventory for a fee. The...

Although online trading with Amazon, eBay, and many others has its benefits, such as convenience and the ability to compare prices online, there are still many concerns about the...

The purpose of this chapter is to examine and determine factors that lead to increased television ratings for soccer in the U.S. Undoubtedly, the topic of fantasy sports and the...

A significant amount information can be relayed on Facebook, MySpace, and Twitter, but the question remains whether or not organizations are using this to their advantage...

The purpose of this chapter is to study barcodes and their implementation. Barcodes have been around since 1949 and have made strides in supply chains across the world. Barcodes...

Offshore outsourcing basically describes the practice of contracting to outside vendors in another country, especially in cases where the client company has no direct ownership....

Managing supply chain relationships or working with suppliers to meet the goal of waste reduction are essential functions for successful businesses. There are several disruption...

This chapter details the growth of Samsung Electronics Company in its innovative use of automatic identification and data capture technologies in managing supply chain...

Managing supply chain relationships and/or working with suppliers to meet the mutual goals of operational efficiency and profitably can be enhanced through the use of RFID and...

One of the most compelling cases for RFID-embedded technologies in the healthcare field has been made by documenting increased efficiency in supply chain performance...

In this chapter, the authors provide a position-based discussion in reference to selective cyberthreats to devices and data breaches (which include malware, phishing, social...

Outside the traditional business institutions and learning models, a number of organizations and academic institutions are looking to add bring your own device (BYOD) policies....

Mobile communication and its many applications have been fueling the rapid growth and adoption of wireless communications for years. This growth has been marked by significant...

Customer relationship management (CRM) is a core business strategy for most organizations. In today's global economy, it is essential for organizations to find ways of...

Implementing a just-in-time (JIT) inventory management strategy seems to be the latest hot topic in the business world, particularly in manufacturing industries. In today's...

This chapter aims to provide an elementary background on lean methodologies from its beginnings at Toyota through current applications of lean processes at local companies. Via...

Social media and empowered customers have significantly raised customer expectations of quality. Although there are similarities and differences in the approaches taken by...

This treatise centers on media management and entrepreneurship as the healthcare industry transforms legacy systems into lean strategies that leverage RFID-related technologies...

The purpose of this chapter is to study barcodes and their implementation. Barcodes have been around since 1949 and have made strides in supply chains across the world. Barcodes...

Offshore outsourcing basically describes the practice of contracting to outside vendors in another country, especially in cases where the client company has no direct ownership....

Managing supply chain relationships or working with suppliers to meet the goal of waste reduction are essential functions for successful businesses. There are several disruption...

This chapter details the growth of Samsung Electronics Company in its innovative use of automatic identification and data capture technologies in managing supply chain...

Managing supply chain relationships and/or working with suppliers to meet the mutual goals of operational efficiency and profitably can be enhanced through the use of RFID and...

One of the most compelling cases for RFID-embedded technologies in the healthcare field has been made by documenting increased efficiency in supply chain performance...

Outside the traditional business institutions and learning models, a number of organizations and academic institutions are looking to add bring your own device (BYOD) policies....

Mobile communication and its many applications have been fueling the rapid growth and adoption of wireless communications for years. With this growth has been marked by...

The following case study evaluates the New Product Development (NPD) techniques utilized by Forest City Technologies, Incorporated (FCT). Through insight gathered via interviews...

The nature of SCM research is constantly evolving and must address a variety of concerns like poor service, large inventory levels, and friction among suppliers and...

An effective information system is essential for a business or industry to be successful in today's highly competitive market. Perhaps the most compelling case for...

The numerous advancements in electronic-personalization communication have generated both benefits and challenges as online retailers try to regain competitive advantages in the...

The purpose of this study is to examine and determine factors that lead to increased television ratings for soccer in the U.S. The study primarily focuses on fantasy soccer...

It is the hope of essentially all e-tailers to deliver personalized and real-time communications to customers that are tailored to their interests, preferences, based on big data...

The following case study evaluates the New Product Development (NPD) techniques utilized by Forest City Technologies, Incorporated (FCT). Through insight gathered via interviews...

The implementations of successful Customer Relationship Management (CRM) and Supply Chain Management (SCM) systems and their associated techniques in order to optimize the...

Social networking systems are relatively new to society and clarification on certain aspects of the system can be obtained through further research. There are many positive...

The purpose of this study is to examine and determine factors that lead to increased television ratings for soccer in the U.S. The study primarily focuses on fantasy soccer...

An effective information system is essential for a business or industry to be successful in today's highly competitive market. Perhaps the most compelling case for...

RFID-based solutions are essential inventory management tools, supplying more information than the standard barcode that help eliminate the potential for inventory stock-outs and...

The nature of SCM research is constantly evolving and must address a variety of concerns like poor service, large inventory levels, and friction among suppliers and...

The numerous advancements in electronic-personalization communication have generated both benefits and challenges as online retailers try to regain competitive advantages in the...

The nature of emerging business technologies, such automatic identification, and data capture innovations, such as smart cards, touch memory, and RFID, proves to be a difficult...

Although online trading has its benefits, such as convenience and the ability to compare prices online, there are still many concerns about the integrity of the buyer, the seller...

This paper examined and defined knowledge management and outline how large privately held supermarket chain has used this strategy in the current global recession to achieve a...

The concepts of managing data quality assurance by promoting proper safeguards to manage data quality, employee buy-in, and support from top management were illustrated in a case...

The numerous advancements in electronic-personalization communication have generated both benefits and challenges as online retailers try to regain competitive advantages in the...

Although on the cutting edge of business technologies, RFID proves to be a difficult process to implement and achieve, despite recent efforts. Two Pittsburgh-based companies were...

The International Journal of Knowledge-Based Organizations (IJKBO) examines current, state-of-the-art research in the areas of decision sciences and business intelligence, and...

Although online trading has its benefits, such as convenience and the ability to compare prices online, there are still many concerns about the integrity of the buyer, the seller...

Telecommuting is a tool that is becoming more and more a way a life for organizations as they strive to recruit and retain employees and assist them in improving their quality of...

Fraud and identity theft have been increasing with the use of e-commerce. In the U.S. alone, it has been estimated that victims may spend on average $1,500 in out-of-pocket...

Even before September 11, 2001, security and privacy was a concern to nearly 80% of the current and potential Internet users around the globe, according to survey released by the...

This chapter examines potential and active customers’ intrinsic and extrinsic values associated with selected legal, ethical, and economic impacts of file sharing, especially in...

Fraud and identity theft have been increasing with the use of e-commerce. In the U.S. alone, it has been estimated that victims may spend on average $1,500 in out-of-pocket...

This article examines potential and active customers’ intrinsic and extrinsic values associated with selected legal, ethical, and economic impacts of file sharing, especially in...

Fraud and identity theft have been increasing with the use of e-commerce. In the U.S. alone, it has been estimated that victims may spend on average $1,500 in out-of-pocket...

Major advances in technology, especially those that leverage the growth of the Internet, are playing a key role in the development and evolution of the banking and lending...

The Journal of Electronic Commerce in Organizations (JECO) provides insight into and understanding of the social, cultural, organizational, and cognitive impacts of innovative...