MLA
Sein, Maung, et al. "Rethinking End-User Training Strategy: Applying a Hierarchical Knowledge-Level Model." Strategies for Managing Computer Software Upgrades, edited by Neil G. Shaw, IGI Global, 2001, pp. 153-164. https://doi.org/10.4018/978-1-930708-04-4.ch011
APA
Sein, M., Bostrom, R., & Olfman, L. (2001). Rethinking End-User Training Strategy: Applying a Hierarchical Knowledge-Level Model. In N. Shaw (Ed.), Strategies for Managing Computer Software Upgrades (pp. 153-164). IGI Global. https://doi.org/10.4018/978-1-930708-04-4.ch011
Chicago
Sein, Maung, Robert Bostrom, and Lorne Olfman. "Rethinking End-User Training Strategy: Applying a Hierarchical Knowledge-Level Model." In Strategies for Managing Computer Software Upgrades, edited by Neil G. Shaw, 153-164. Hershey, PA: IGI Global, 2001. https://doi.org/10.4018/978-1-930708-04-4.ch011
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