Building Automation into Existing Business Processes

Abstract

This case study describes the implementation of a novel information system that facilitates automation of business processes. The novel system enables managers to design and develop their own processes into the system (with little or no help from technologists). As a result, information flow is greatly enhanced because managers understand the business and the associated processes. The CEO has a vision to transform the organization to more effectively track activities so that it can double in size within the next few years.