Process Improvement and Organizational Learning: The Role of Collaboration Technologies

Process Improvement and Organizational Learning: The Role of Collaboration Technologies

Ned Kock
Projected Release Date: December, 1999|Copyright: © 1999 |Pages: 198
DOI: 10.4018/978-1-878289-58-2
ISBN13: 9781878289582|ISBN10: 1878289586
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Description & Coverage
Description:

Process improvement, a key element of the most influential management movements in the 1980s and 1990s, can itself be considerably improved by the use of information technology. Distributed and asynchronous group support systems, such as e-mail, computer conferencing and the World Wide Web are like to play a major role in this improvement. In addition, process improvement affects organizational learning, and the use of information technology can boost this influence by increasing the breadth and speed of knowledge dissemination in organizations.

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Coverage forthcoming
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Editor/Author Biographies
Ned Kock is a professor of Information Systems and the Director of the Collaborative for International Technology Studies, in the Sanchez School of Business, at Texas A&M International University. He holds degrees in electronics engineering (B.E.E.), computer science (M.S.), and management information systems (Ph.D.). Ned has authored and edited several books, including the bestselling Systems Analysis and Design Fundamentals: A Business Process Redesign Approach. Ned has published his research in a number of high-impact journals including Communications of the ACM, Decision Support Systems, European Journal of Information Systems, IEEE Transactions (various), Information & Management, Information Systems Journal, Journal of the AIS, MIS Quarterly, and Organization Science. He is the Founding Editor-in-Chief of the International Journal of e-Collaboration, Associate Editor of the Journal of Systems and Information Technology, and Associate Editor for Information Systems of the journal IEEE Transactions on Professional Communication. His research interests include e-collaboration, human evolution, action research, ethical and legal issues in technology research and management, and business process improvement.
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