Leadership, Management, and Adoption Techniques for Digital Service Innovation

Leadership, Management, and Adoption Techniques for Digital Service Innovation

Release Date: December, 2019|Copyright: © 2020 |Pages: 342
DOI: 10.4018/978-1-7998-2799-3
ISBN13: 9781799827993|ISBN10: 1799827992|EISBN13: 9781799828013
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Description & Coverage
Description:

There are many advantages to incorporating digital services in business, including improved data management, higher transparency, personalized customer service, and cost reduction. Innovation is a key driver to how digital services are formed, developed, delivered, and used by consumers, employees, and employers. The largest differentiator comes from having a digitally empowered workforce. Companies increasingly need digital workers to establish greater digital skills to bear on every activity. Business leaders especially need to steer digital priorities, drive innovation, and develop digital platforms.

Leadership, Management, and Adoption Techniques for Digital Service Innovation is an essential reference source that discusses the adoption of digital services in multiple industries and presents digital technologies to address and further advance innovation to drive successful solutions. Featuring research on topics such as cloud computing, digital business, and value creation, this book is ideally designed for managers, leaders, executives, directors, IT consultants, academicians, researchers, industry professionals, students, and practitioners.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

  • Business Relationships
  • Cloud Computing
  • Consumer Engagement
  • Corporate Social Responsibility
  • Digital Business
  • E-Commerce
  • Effective Leadership
  • Lifelong Learning
  • Service Quality
  • Value Creation
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Editor/Author Biographies

Kamaljeet Sandhu is an active scholar, experienced & passionate about research in Digital Innovation & Strategy, Business Data Analytics, Digital Health, AI, IoT, Cryptocurrency, Blockchain, Cloud Computing, IT Startups, FinTech, Cybersecurity, Accounting, Corporate Governance & CSR, Supply Chain, ERP, SMEs, & Entrepreneurship. Editor of 4 Books & published internationally over 180 articles in peer-reviewed (refereed) journals, conferences, & book chapters. He earned his Ph.D. from Deakin University Melbourne campus Australia. Having held multiple Leadership positions including Professor at the University of Northern British Columbia Canada, Senior Research Fellow at the University of South Australia, and other Senior Academic positions at: University of Wollongong, Charles Darwin University, Deakin University, & at the University of South Pacific, Fiji. As a PhD Principal Supervisor (Advisor), have supervised & mentored several PhD Research students to successful completion & students have successfully gained academic & research appointments at leading international universities & other organizations. PhD students’ research are funded by international government & industry scholarships. New scientific discoveries from supervising doctoral research have been implemented by government, private institutions and universities in Australia, Canada, USA, UK, Europe, China, India, Saudi Arabia, Jordan, & UAE. And have multidisciplinary experience working across different Faculties such as Business, Accounting, Finance, Management, Economics, IT & IS, Software, & Computer Science.

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