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Implementing a Microcomputer-Based Work Reporting and Monitoring System for Government Services: A Case Study

L. Douglas Kiel

Source Title: Journal of Organizational and End User Computing (JOEUC) 5(1)

DOI: 10.4018/joeuc.1993010102

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Abstract

Fiscal pressures and increasing calls for government accountability demand that government develop a system for productivity and costs measurement. This paper presents a case study, in a state government agency, of a microcomputer-based software system that records employee work activities and calculates the labor costs associated with those activities. The result of this implementation was the generation of a dynamic and comprehensive database of all defined employee work activities and the distribution of labor costs among the mix of employee activities. This database allows management to monitor operational efficiency and effectiveness on both an individual employee and a group basis. The paper presents actual data originating from the system implementation. Recommendations for the implementation of computerbased work reporting and monitoring systems are also presented.

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Implementing a Microcomputer-Based Work Reporting and Monitoring System for Government Services: A Case Study

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